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25 October 2002 Norman & Underwood Makes Quality Appointments as Major Investment Continues Norman & Underwood’s Glass Products Division has demonstrated its on-going commitment to quality and efficiency by making major investments in both people and equipment. The Division – one of the UK’s leading independent sealed unit producers – has appointed Simon Mace as Production Planning Manager and Mick Duff as Quality Assurance Manager. Both are based at the company’s King’s Lynn site in Norfolk. Mick, who joins Norman & Underwood from Solaglas where he held a similar position, will oversee the Division’s smooth transition from BS 5173 to EN1279 – the new European CE standard for insulated glazing. He will also work to upgrade the Division’s quality system accreditation to the new international standard ISO 9001:2000 at both the company’s King’s Lynn and Leicester sites. Simon, who was previously a Production Planning Manager with Bespak plc, aims to improve Norman & Underwood’s plant utilisation, overall delivery performance, and, most importantly customer service. In addition, the company has also invested heavily in new equipment to ensure that its processing plant continues to meet all the latest product, quality and environmental standards. Its new computerised cutting facility, for example, provides fast, accurate and economic cutting for both toughened and non-toughened glass. The Division recently installed new in-line gas filling equipment to make certain its automated sealed unit production lines manufacture units that fully comply with Document L (Building Regulations Part L) which became law in Britain last April. Structural changes to the market in the UK, prompted by changes to the industry’s regulatory environment, pose both an opportunity and a threat, says Norman and Underwood. Paul Watson, Managing Director of the Glass Products Division, said: “These changes – plus the additional requirement to comply with EN 1279 – mean that equipment will need to be used more efficiently to keep up with demand and improve due date performance. “Quality will also be a key issue, with manufacturers expected to adopt a ‘right first time, on time’ and ‘zero defects’ approach to their business. “With their dedicated positions and professional backgrounds, Simon and Mick will significantly strengthen the Division’s management team as we seek to exploit the new opportunities presented by the changing market.” back to top back to previous page   11-27 Freeschool Lane, Leicester LE1 4FX, England tel: 0116 251 5000 fax: 0116 253 2669 e-mail: [email protected]